INTRANEXT SYSTEMS EVENT INTELLIGENCE™ RATED AVAYA AURA 7.1 COMPLIANT

IntraNext Systems announced that its Event Intelligence ™ Computer Telephony Integration (CTI) software platform has completed Avaya compliance and compatibility testing and is rated compliant with Avaya Aura® Communication...

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IntraNext Software Inc., dba IntraNext Systems, has been awarded United States Patent No. US 9,881,178 for a “Method and Apparatus for Protecting Sensitive Data” in Contact Center environments.

This unique solution can remove Personally Identifiable Information (PII) near the VOIP ingress point o...

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IntraNext’s PII Data Protection Appliance:  A Tool for your Contact Center Security and Fraud Pit-Crew

Last week we announced that we were awarded a US Patent for a PII Data Protection Appliance (DPA) for use in the contact center.  Now that the news has hit the wire, you may be wondering how o...

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Love is in the air today; Personally Identifiable Information (PII,) including credit card details, should not.  Protecting customers' sensitive data is, or should be, a top priority for every business.  One area of securing customer data that is often overlooked is when customers are asked to ver...

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Securing customers sensitive data and reducing the potential for fraud in the contact center environment is a top priority for our industry. In previous blogs we have explored topics such as authentication methods, DTMF data capture, pitfalls of pause and resume, and the road to PCI DSS compliance....

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The Ponemon Institute found that “more than two-thirds (70 percent) of [executives surveyed] said they plan to increase their investments in next-generation security technologies.” Maybe you’re one of these executives – What’s your plan?

Next Caller and IntraNext Systems recently sat down to...

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For many contact center leaders, enhanced fraud prevention, increased data security, and regulatory compliance are on the top of the to-do list for 2018.  As you begin (or continue) the process of researching the options that are available to you, keep in mind full system disruption and a complete...

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The call center industry is big business with lots of moving parts.  PYMNTS estimates that the industry "brought in roughly $13 billion in the U.S. alone last year, through product sales and subscription revenue.".  With billions on the line, and employee counts in the millions, there is a lot to...

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"PYMNTS asked nine executives from a cross-section of the payments industry for their thoughts on how Equifax changes everything, and how it doesn’t. After all, companies must still look at what data is flowing into and out of their firms. They must still endeavor to keep consumer and cardholder d...

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Driving down call center costs and driving up customer satisfaction are two perennial focuses of every contact center. “How can we cut expenses while not impacting customer service levels?”

Take a moment to really understand that previous sentence.  How can a contact center spend less while not a...

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