Love is in the air today; Personally Identifiable Information (PII,) including credit card details, should not.  Protecting customers' sensitive data is, or should be, a top priority for every business.  One area of securing customer data that is often overlooked is when customers are asked to ver...

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Securing customers sensitive data and reducing the potential for fraud in the contact center environment is a top priority for our industry. In previous blogs we have explored topics such as authentication methods, DTMF data capture, pitfalls of pause and resume, and the road to PCI DSS compl...

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